Falco v. Nissan Settlement

Submit a Claim for Reimbursement - Claim Instructions

Please read these instructions carefully and review the methods of claim filing before you get started.

You are a person or entity eligible to register/submit a claim if you are a current or former owner or lessee of a 2004-2008 Nissan Maxima, 2004-2009 Nissan Quest, 2004-2006 Nissan Altima (equipped with a VQ35 engine), 2005-2007 Nissan Pathfinder, 2005-2007 Nissan Xterra, and/or 2005-2007 Nissan Frontier (equipped with a VQ40 engine) (the “Class Vehicles”).

You have a limited amount of time to submit a Claim Form. Read below to understand which deadline applies to you and what steps you must take:

  1. Repairs Made Before April 2, 2018

    If you replaced or repaired any timing chain system component (e.g., primary timing chain, secondary timing chain, slack guide, timing chain tensioner) prior to April 2, 2018, you can submit a claim for reimbursement or for a voucher.

    To obtain reimbursement or a voucher for a repair you have already made, you must submit the completed Claim Form with necessary documentation to the Claims Administrator by 11:59 p.m. PST on July 2, 2018 if filing online, or postmarked by July 2, 2018 if filing by mail. Claim Forms submitted after the deadline will not be considered.

  2. Repairs Made After April 2, 2018

    To obtain a reimbursement or a voucher for a repair made in the future, you must submit a completed Claim Form with necessary documentation to the Claims Administrator within 90 days of that repair. Claim Forms submitted more than 90 days after the date of repair will not be considered.

    If you submit a claim after April 2, 2018, your claim must include a repair order from an authorized Nissan dealer establishing that repairs to the timing chain system are necessary because of a broken slack guide retention clip, an unseated slack guide, or worn secondary tensioner shoes. You must have your vehicle diagnosed at an authorized dealership, but you may take your vehicle to either a Nissan Dealer or other non-Nissan automotive repair facility for the repair.

    If your vehicle is making a high frequency buzzing/whining noise coming from the engine that increases in frequency with engine speed, this might be an indication that your timing chain system may need to be repaired.

    Reimbursement checks and vouchers may not be mailed until 90 days after (a) the Settlement is finally approved by the Court after the Fairness Hearing and a Final Order and Judgment has been entered by the Court; or, (b) if an appeal is filed, until (i) all such appeals have been dismissed, or (ii) the appropriate Court of Appeals has entered a final judgment affirming the Final Order and Judgment of the Court which is no longer subject to any further appellate challenge or has been affirmed by the United States Supreme Court.

Important: If your claim is rejected for any reason, you will be notified and given an opportunity to address any deficiencies.



How to File Online


To file online, you will be asked to first review some eligibility questions. If you are found to be eligible, you will be able to continue to file your claim. As part of your claim, you will be asked to provide, as applicable, a Unique ID from the Claim Form you may have received, as well as documentation.

Documentation that may be required and the acceptable proof for it:

  1. Documentation showing that the repair was to the primary or secondary timing chain systems or components.
    1. Please include your repair order showing the VIN, mileage, and date of repair.
    2. If the repair was done after April 2, 2018, a repair order must be from an authorized Nissan dealer establishing that the repair to your timing chain system was necessary because of a broken slack guide retention clip, an unseated slack guide, or worn secondary tensioner shoes, regardless of where you had the repair completed.
  2. Documentation of the amount you paid for the repair.
    1. Payment receipts, invoices, or statements indicated as paid from repair vendor.

This documentation should be acquired before you start your claim, as you will not be able to save your progress and return at a later time.

Neither the Unique ID nor documentation is required, but they may help in proving your claim.

Please click below to get started.




How to File by Mail


If you received the Notice in the mail, you also received a Claim Form. You may also download a copy of the Claim Form here. Read the instructions carefully, fill out the form to the best your ability, then sign and date it. Submit a completed paper Claim Form along with any required documentation by U.S. Mail to:

Falco v. Nissan Settlement
Claims Administrator
P.O. Box 4230
Portland, OR 97208-4230



Remember: all Claim Forms for repairs that occurred before April 2, 2018, must be submitted online by 11:59 p.m. PST on July 2, 2018 or postmarked by July 2, 2018.

IF the repair occurred after April 2, 2018, you have 90 days from the date the repair was completed to submit a claim for reimbursement.